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● Preparation for negotiations. ● Defining client`s typology.● Peculiarities of dealing with difficult clients.● Struggle for profit, compromise and concession. Main rules.
● Dealing with resistance and claims, tips for coping with criticism.● Dealing with resistance and claims, tips for coping with criticism.● Dealing with emotions techniques.● How to cope with your emotions and neutralize client s emotions, External and internal aggression, provocation of aggression as an element of pressure.
● How to avoid objections of clients.● Types and reasons of objections.● Algorithms and methods of how to overcome negations.
● Stages of a personal meeting in expert sales.● Needs determination and formation.● Full action algorithm: from establishing a contact to making agreement.● Three level model of product and company advantages formation.
● Practice of non verbal communication.● What do our gestures tell us about.● Main rules of non verbal analyses.● 10 principles of success in observation and decoding of non verbal communication Basic reactions and body s manifestations.● Investigating of opponent's emotional state. ● Stress and distress.● Techniques of reading the opponent's readiness for negotiations.
● Methods and techniques of writing texts, depending on the goals and placement of materials.● Text s toolkit.● Structure, context, visual series, key words, style.
● Information positioning.● Information flow management.● “Selling” texts creating and enhancing techniques.
MASTERED
CREATED
DISCOVERED
OBTAINED
MASTERED
PROVOKED
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